At Office Water™, we are committed to providing a curated hydration solution that meets the highest professional standards. Due to the consumable nature of our products, the following policy applies to all orders:

1. General Returns

• Consumable Goods: For health and safety reasons, water cases cannot be returned once the plastic wrap or seal has been tampered with or opened.

• Change of Mind: Since full payment is required to confirm production and delivery, we do not offer refunds for changes of mind once an order has been processed.

2. Damaged or Incorrect Orders

• Reporting Issues: If your order arrives damaged or does not match your selected options (e.g., wrong size or water type), please notify us within 24 hours of delivery.

• Verification: We may require photographic evidence of the damage or the incorrect items to process a replacement or credit.

• Resolution: Valid claims for damaged goods or fulfillment errors will be resolved through a replacement delivery or a credit toward your next order.

3. Custom-Branded Orders

• Artwork Approval: Because custom-branded orders require specific artwork approval and printing, these items are non-refundable once production has commenced.

• Defects: Refunds or reprints for custom orders are only issued if there is a clear manufacturing defect or a significant deviation from the approved artwork.

4. Subscription Cancellations

• Minimum Commitment: Refunds are not available for the initial 3-month minimum commitment period required for all Office Plans.

• Notice Period: To avoid being billed for the next cycle, cancellations must be made at least 5 working days prior to the billing date. No refunds will be issued for late cancellations once the billing cycle has started.